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La Costa Pool and Spa:   BBB “A” Rated Business

We are proud to be approved as an Accredited BBB Business. The BBB approval signifies we have earned and developed a reputation for exceptionally surpassing quality and service in the hot tub spa and swim spa industry.The BBB has stringent standards of honesty, integrity, customer service, and quality of workmanship to earn this approval.

Hot Tub Warranties: A Two Way Contract

Hot Tub Warranties

Having a spa warranty gives you peace of mind-but also gives you responsibility. A hot tub warranty is actually a two way contract between you and the manufacturer. If you follow the owner’s manuals instructions provided by the hot tub manufacturer, they will stand behind their product for you.

There are two things to consider when you look at spa warranties:

1. A hot tub warranty is only as good as its manufacturer. You should take into consideration both the longevity of the manufacturer and their service history. Carefully review a manufacturer’s warranty before you purchase a hot tub to ensure that you are getting the best service and the most for your money. Some parts (like an ozonator) may not be warranted by your hot tub manufacturer, but by the manufacturer who produced the part. Ask if your retailer will support those warranties.

2. Consider the relationship between the dealer and the manufacturer. A spa dealer who has had long affiliations with manufacturers may be a better choice than a dealer who has changed their manufacturer affiliation several times over the past few years. The dealer should be able to prove a long and stable relationship with the manufacturer to assure you that your warranty will be supported.

Warranty Coverages

Almost all manufacturers provide different types of warranty coverage for the different parts and elements of their hot tubs. Keep in mind that the length of the coverage is usually determined by dividing in half the time that the manufacturer perceives the part to last. The following sections explain what to look for in a spa warranty:

Most Important Item To Warranty:

1. Shell. The spa shell is the most important part of your hot tub because if it fails, it can be the most costly item to repair or replace. Look for an extensive warranty, understanding that often there are two types of protection in shell warranties, structural and surface:

• Structural Warranty. The structural warranty covers the shell’s ability to hold water. Most manufacturers of quality spas offer a minimum of seven years.
• Surface Warranty. The surface warranty protects against delamination, discoloring, blistering, and cracking – any type of cosmetic blemishing. The surface warranty usually offers less coverage than the structural warranty. We recommend looking for a manufacturer that provides a minimum of five to ten year of surface coverage.

First Items To Wear Out:

• Cover. The cover is likely to be the first thing that will need to be replaced on your hot tub. While most manufacturers provide covers with the purchase of a hot tub, these covers are usually not of the highest quality and will need to be replaced within two to three years. Covers can be expensive to replace, (anywhere between $300 – $600). This type of coverage will ensure that the cover will be able to withstand all of the normal abuses from customer mishandling, its constant removal and replacement, and nature’s elements for at least five to six years.
• Heating Element. The hot tub’s heating element is usually the second item that will need to be replaced. The minerals and chemicals in your water can adversely affect the heating element over a period of time. The warranty should be longer than one year for your protection.

Other Hot Tub Parts To Review:

• Accessories. Accessories cover everything from ozonators to cover lifters. Often these accessories are not manufactured by the same people who built your hot tub. Therefore, you will often be presented with a separate warranty from the manufacturer who built the part. It is important to check that your dealer will support this warranty in the case that repairs are ever needed.
• Electronics.Most manufacturers utilize computer activated electronic controls. These controls are sensitive to moisture and vapor, and have a high susceptibility to problems due to the inherent nature of the product. Look for a solid warranty that provides at least three to four years coverage.The biggest problems with electronic controls, however, are electrical storms, lightning and customer mishandling. An electrical storm could easily destroy the entire electrical system, costing well over $1,000 to replace. No Fault warranties that cover “Acts of God” as well as customer abuse may be available. This ideal warranty will protect you from extensive repair costs, but also may be costly in up front hot tub pricing.

• Equipment . All of the hot tub’s parts (i.e. pumps and blowers) and plumbing should be covered within the warranty for at least three years. If the parts and plumbing are not covered, it could lead to potentially serious problems that can be costly to repair. Also be sure to find out if there are any fees associated with parts that need to be shipped from various locations – not all retailers will carry parts for all of the hot tub models that they sell.
• Owner Obligations, It is important to carefully review the warranty for any obligations of the owner. Some manufacturers require that the consumer pay for all labor and repair expenses. Also, if repairs are unable to made on site some manufacturers require the consumer to pay the shipping costs of transporting the spa, or its parts, back to the original manufacturer. This can be very expensive, potentially costing well over $1000.
• Acts Voiding the Warranty. This section is important to read because some manufacturers insert clauses into the warranty that are unfair to the consumer. Look for out of the ordinary things that invalidate the warranty.

For example,

• Does the manufacturer require you to use only their brand of chemicals?
• Does it restrict you from using certain types of chemicals?
• Does it prohibit you from exposing your spa from direct sunlight? (An especially unfair clause for those with outdoor spas.)
• Read this section carefully before any purchase is made….it could end up saving you a significant amount of money, as well as headaches.

Little or No Warranty Coverage:

• Cabinet. The cabinetry is usually not covered for an extensive period of time. This is due to the fact that wood cabinetry requires regular maintenance by the consumer in order to keep it in top form. A one year warranty is sufficient. Simulated wood cabinets offer longer warranties as the cabinets last longer.
• Labor. There is usually little or no coverage within the warranty for labor costs. However, there are almost always extended service contracts which are made available to the consumer, and we highly recommend purchasing one.

In short-read the warranty. Yes, it is not the most exciting reading. But you’ll come away feeling better about your purchase, you’ll be educated, and you’ll be reminded that a hot tub warranty is a two-way contract-you’ll have responsibilities for its care and upkeep, too.

 Hot Tub Cabinets

CalSpa Hot Tub Cabinets Made From California Redwood

Hot Tub Spa Cabinets: 4 Main Types and Main Features

Since the first thing people notice when they see a hot tub spa is the cabinet, it is best to use a high-quality wood to enhance the overall look of your hot tub. The appearance of an elegant, textured cabinet will not only add to the aesthetic appeal of the spa, but will also add to the feeling that the spa is quality furniture.

When choosing a material for your cabinetry, take into consideration its quality, structural integrity, and its ability to withstand normal customer abuse and wear and tear.

Over 95% of all major hot tub manufacturers use at least one or more of the following four types of materials in constructing hot tub cabinets:

1. Redwood is the most commonly used wood in the hot tub industry. Most hot tub manufacturers are located in California, where redwood grows in abundance. It is therefore the predominant material used in spa cabinetry. However, the quality of redwood varies greatly among lumber mills. Check with the manufacturer for information about the grade of redwood that is used in the construction of the hot tub.

2. Western Red Cedar It is grown in hostile environments (i.e. colder climates, coastlines, etc.), where it fights to survive with other plant life and vegetation. This helps it to build tremendous strength, while also developing into a very durable and weather-resistant wood. Many up-scale home builders use western red cedar because it easily stands up to the abuse from nature’s elements, while still providing an elegant appearance.

3. Inland Cedar Inland cedar is a light, blonde wood, absent of the deep, rich tones present in western red cedar. Since it is grown in milder, non-threatening climates, inland cedar does not have the strength and integrity as does western red cedar.

4. Synthetic Cabinetry A common myth about spa ownership is that it requires a substantial amount of maintenance, and therefore is a time consuming investment. Fortunately, this is no longer the case-recent technological advancements have made spa maintenance a breeze. One particular area of improvement is the spa cabinet. When shopping for a spa you might want to consider one that features a synthetic cabinet rather than conventional redwood so you can spend less time caring for your spa, and more time relaxing in it. Redwood cabinets often require frequent cleaning and staining to keep your spa looking fresh and new. Synthetic cabinets, however, are virtually maintenance free. To clean, simply spray the surface with a mild soap and water solution, then rinse with water. No scrubbing is necessary. The cabinet may be touched-up or restrained every three to four years, if needed (this will vary according to the environment).

All alternative cabinets are not alike, however. Be sure to select a synthetic cabinet which combines the natural warmth and beauty of redwood with the low maintenance and high durability of rigid polymers. The cabinet should have an embossed wood grain and rich color to ensure a natural appearance. Cabinets constructed with polymers won’t crack, peel, blister or de-laminate, even after prolonged exposure to the elements. And be sure to inquire about the cabinet’s warranty.

Cabinet Construction: Look For These 4 Features

Just as important as the type of material you choose for your cabinetry is the way in which the cabinet is constructed. The following are four features to look for in a quality cabinet:

1. Removable Walls Removable wall panels give the owner the ability to remove the walls from the hot tub in case repairs are needed. Just imagine trying to repair a car without having the ability to lift or remove its hood. The repairing process becomes nearly impossible, extremely time consuming, and expensive. With this design, your spa can be easily checked and serviced when needed.

An additional benefit of removable wall panel design is improved quality control during the manufacturing process. In particular, manufacturers check thoroughly for leaks during the water testing procedures. With removable wall panels, a leak can be found easily. Without it, the process of checking for leaks becomes dramatically more difficult.

2. Interior Frame Construction Having removable wall panels is only part of the solution to your spa’s “serviceability”. Your spa must possess the strength to hold 200-550 gallons of water (between 1,600 and 4,600 lbs.) when the wall panels are removed. To convey this strength to your hot tub, some manufacturers employ a 2×4 frame, while other manufacturers use standalone shells or metal bracing as alternatives to 2×4 wood framing.

Many manufacturers save money by only using 1×2′s or 2×3′s to construct their frames. This dimension stock may not provide the adequate strength required to support a spa full of water. When the wall panels are removed, stress is added to an already weak frame. Some manufacturers tout having removable walls, but that benefit is compromised if the construction cannot support itself. Ultimately, you want to be sure that your interior frame is up to the task of supporting a spa full of water, even when the panels are removed.

3. Pressure Treated Base Wherever you choose to install your hot tub, it is strongly recommended that your spa have a pressure treated base – a critical requirement if your spa is outdoors. Since an outdoor spa is subjected to harsh elements detrimental to any type of wood, a pressure treated base will prolong the life of your spa’s cabinet.

There are many cabinet features available to make your hot tub experience safer, more enjoyable, and convenient. Some of these features listed below are more important for full spa enjoyment, while others are optional.

4. Step Packages The safest way to get in and out of a spa is to sit on the edge and swing your feet around. If your spa is taller than 28″, a step package will make entry and exit easier. Some manufacturers offer step packages to match the spa cabinet which add to the aesthetic quality of your spa.

Steps are commonly available in sizes between 24″ and 36″ wide. Some manufacturers also custom build wider steps, as well as steps to wrap around the perimeter of the spa. This adds an elegant, dimensional look to the hot tub environment, while also providing great safety. With this type of step package, no matter where a person enters or exits the spa, there is a step available.

4 Spa Optional Accessories

Hot tub spas also offer accessories and amenities. Here are four accessory examples:

1. Chemical Storage Cabinets A locking chemical storage cabinet provides a convenient, safe location for your chemicals adjacent to the spa. From less expensive plastic materials to the more costly wood, there are a wide variety of chemical storage cabinets from which to choose.

2. Planter Boxes Planter boxes are available from several different manufacturers to enhance the spa environment. Consider spa location (indoors vs. outdoors) and climate before purchasing a planter box. Planter boxes are recommended more for indoor spas, or outdoor spas in temperate climates. Look for manufacturers that custom build planter boxes to match the spa cabinet and step packages.

3. Safety Rails For those safety conscious individuals who need a little assistance, or who are suffering from an injury, safety rails can aid in the entry and exit of a hot tub. These rails make for safe and easy entry and exit, and will not interfere with the removal and replacement of the hot tub cover.

4. Cover Lifters Covers may be very cumbersome to handle alone due to their weight and bulk. A cover lifter is a mechanism attached to the spa cabinet and the cover, making it easy to maneuver. These devices allow people to take the spa’s cover off or on, often with just one hand. This also helps to extend the life of the cover, which can be an expensive item to replace. Since 1998, spa cover lifters have become the most predominant add-on feature sold on hot tubs after purchase.

Choosing the best style of  hot tubs to fit your exercise routine or relaxation and backyard design will mean a worthwhile investment-for your health and home. Contact us today-call us at 760-591-7665.

Consumer Warning On Traveling Hot Tub Spa Show “Liquidation Sale” Events

This post is just to let you know the real deal on special “Hot Tub Sales” events-whether at Qualcomm Stadium Pool and Spa Show in San Diego, in tents, shows, stadiums, fairgrounds, any public venues, etc. When you see or read about huge Hot Tub Spa “Liquidation Sales” events, remember these facts (before you make the trip to Qualcomm’s pool and spa show):

So called “Manufacturer Direct” swim spas, hot tubs and Patio Furniture-on the Internet or at a traveling Hot Tub Show in San Diego, Los Angeles, Long Beach-claiming to be a “hot tub liquidation” or a “Manufacturer Direct Event”- are all hype. They really are just a traveling carnival type promotion-last week was Idaho, this week is San Diego at Qualcomm Stadium’s Hot Tub Show, next week San Francisco…

The truth on Outdoor or Qualcomm Stadium “Mega Sales Liquidation” hot tub spa events in this industry is simple:

• One Manufacturer with different product line names (just check the manufacturer’s website-you’ll see all the logos at the bottom).
• The shows are a great place to shop, but not as great to purchase. The sales professionals are often brought in from out of state to get a lot of spas sold. It is really a slick situation. Lots of people, lots of spas. Why continue shopping?
• The “factory” sales representative may be selling for another factory next week.
• All Commissioned Sales People who get 7% of the sale price, (just like buying a car you will be high pressured to make a decision now-on the spot-and take the unit on the floor, no special orders, all one color) then you’ll meet the sledge hammer  Sales Closer who makes another 2 -3 %, so you are paying an extra 9-10 % sales commission.
• Plus the event costs $30,000, advertising costs another $40,000. So, with this type of overhead, how can you actually get a deal? You simply can’t get a better deal. All hype and sizzle-NO STEAK.

It’s easy for you receive a model that looks good, at a so called “hot tub deal of a lifetime”. Sometimes you will even pay more than you should. You get caught up in the hype and frenzy of losing the so called “Great Deal”. But remember, there is no local dealer, so service and delivery is done by sub contractors (even if you are told it isn’t) and you will be kicking yourself later on down the line.

We are saying this to prepare and provide you with the truth, and encourage you to visit us and your local dealers, before making any major purchase. Local hot tub and swim spa dealers are here day in day out: we value your business, we service your warranty on behalf of the manufacturer. In San Diego, La Costa Pool and Spa is highly competitive on price, even with the internet, because we buy in large quantities to get the best discounts and freight prices. Our spas are California made, built by Californians so keep your money in the local economy!

Don’t get caught in the hype-do your homework, weigh your options and purchase the product you like the most, and that has the quality and the local dealer to stand behind your product and warranty. Remember-your warranty is only as good as the dealer providing the service.

See us before you buy. We will meet or beat any legitimate price quote-EVEN THE SAN DIEGO HOT TUB SPECIAL “LIQUIDATION SALES EVENT”  SPA SHOW PRICES at QUALCOMM STADIUM. Come check out our huge selection of Swim Spas, Hot tubs, Patio Furniture during our Super Sale this weekend. Everything in the store is at the low prices you are looking for!

At La Costa Pool and Spa, an educated consumer is our best customer. We have proved to San Diego residents, day in day out since 1986, why we are the best choice for all your Spa, Hot Tub, Swim Spas and Patio Furniture needs.

Contact us today, call us at 760-591-7665, or come in and visit our showroom. We  also offer hot tubs, used hot tubs, hot tub parts , accessories, and outdoor patio furniture. We are your authorized Cal Spa dealer in San Diego County, and the largest hot tub and spa dealer in San Diego County.

Benefits and Features Of Swim Spas

September 5, 2011

Swim Spa Hot Tubs at La Costa Pool And Spa

• The CalSpa FP1655 swim spa is a 14-foot spa that can seat up to five people. It measures 93″ x 189″ x 51″, has 55 jets.